Port not accepted to complete email connection... but I'm already sending email to a list

Smart CRM & Sales Hub Sales Email
1

HI There,

I have been successfully sending email from my CRM to a list, but just now I wanted to send an email to a single contact, and HubSpot is telling me I have to reconnect my email integration. So that’s weird to start but when I go through the steps it appears that my incoming port is the issue. I can’t recall how I overcame this the first time so I’m reaching out this time, also becuase I don’t understand why it’s not connected for a single email send.

Thanks!

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2

Hey @TeaWithDiana

Could you please try the troubleshooting steps that appear in this post? If any of those options doesn’t help, could you please provide the requested information?

Thank you
Sharon

3

Hi there Sharon, thanks for your reply. I have done those steps numerous times before posting.
I think the only thing I didn’t provide was my hub ID. Is the screenshot not visible in my post?

4

Hey @TeaWithDiana

I checked on my systems and the message error we are receiving signifies that the IMAP server does not recognize the username and password and is sending us an error message.

Could you please double-check your username and password are correct?

Thank you

Sharon

5

HI Sharon!

hmmm… I’ve checked multiple times and it’s ok. I’m really not sure what the issue is, since I thought I had already set up email and can send to lists, like my newsletter.

6

I actually just sent an email via the Marketing Email section with no problem last night.

7

Hi!

I figured it out! I needed to use Office 365. I’m connected now!

Diana