Email drafts deleted

Twice in the past couple of days I tried composing emails to a contact. I minimized the email to see the screen behind it and when I pulled it back up the contents of the email were deleted. The recipients were still there, and my signature was there, but I had to recreate the entire body of the message. All I did was minimize the email and then pull it back up. Very frustrating and a total waste of time.

Hey @JMcCrory

I’m sorry to hear about the frustration you experienced with the email content disappearing when minimizing and maximizing the email window.
This issue could be related to a technical glitch or a specific setting. I recommend reaching out to HubSpot support for further assistance in resolving this issue and preventing future occurrences. They can provide more specific guidance tailored to your situation.

Hi @JMcCrory, I’m the product manager on the team working on this area and we’re currently prioritizing drafts for the near future. Hope to share a positive update soon as we’ve received this feedback often and it’s on our radar.

Great news. Thank you.

I have this issue way too frequently, and it is exceptionally frustrating! Is there an ETA for this?

Drafts was released in Service Hub this year however this might be related to CRM email drafts. I’ll pass this feedback on to the appropriate team.

Thanks for checking in, @jolieadam :raising_hands:

Any update on this? It is still happening and I’m not finding a solution

This should be resolved as we now have drafts in Inbox and Helpdesk. For drafts on the contact record, I could find the appropriate team to chime in.