I ran an email campaign consisting 1000 contacts but it suddenly stopped post sending email a few mins ago.
And it still reflects the email reached 287 contacts instead all 1000 contacts
It should reach all 1000 but reached only a few. Need to fix this as the status should reflect ‘Sent’ instead of ‘Stopped’
Please help soon.
Awaiting response.
HI @seonutri,
You can see the explanation in your screenshot: The bounce rate for this email was too high. HubSpot will stop sends with too high a bounce rate to protect your (and HubSpot’s) sender reputation.
You can follow these steps to proceed: Marketing email send was stopped
Best regards
Highly recommend validating these contacts and removing risky or invalid emails before you try sending again. I’ve found Reoon to be good for this, it’s inexpensive and thorough. NeverBounce is another good option.
If you built this list and imported it (so it’s basically cold), you should send to it from a secondary domain rather than your HubSpot, because these contacts didn’t opt into your CRM, which goes against HubSpot’s policies and email marketing best practices in general (because generally speaking, who wants to get emails they didn’t ask for?)
Compile the list of contacts that you want to send and review the hard bounce reasons. if it is unknown user that should be safe to remove if you are confident that it is the correct email(spelling).
