Hi @OAskarov,
To resolve this specific issue, you can delete one of the 2 meetings via Actions - Delete (see printscreen).
To prevent this from happening again, you should understand how both meetings were created.
I have seen multiple cases where one meeting was planned via HubSpot and another one via a calendar integration.
Hope this helps!
Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify
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Hello @Jonas_De_Mets ,
Thank you for that.
My concern is that this is coming from integration and a meeting that was booked in a different way.
Is there a way to show just one of the options?
Then I guess I’ll need to guide the team to use just this one.
Thanks
Oren
Hi @OAskarov,
It’s likely that at least one of the meetings was created via an integration.
Are your colleagues using the Google Calendar or Outlook integration?
If they do, I would recommend checking the respective calendars of your colleagues for a duplicate entry of the same meeting in their Google / Outlook calendars.
Hope this helps!
Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify
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Hi @Jonas_De_Mets ,
It does.
I looked at the meeting history; one is from Google Calendar, and the other is from Calendly.
Thank you for your help.
I assumed this was the case, but I didn’t know where I could find this information.
Best
Hey @OAskarov
Could it be that you have 2 HubSPot users participating in that meeting?
This could lead to register both user’s meeting independently.
Another thing I could “see”(not really because its blur) is that the description of both meetings is different.
So this could be coming from different places.
Maybe your syncing twice this with 2 different apps?
If you can check this up and get back to us, so we can continue guiding you .
