Duplicate Phone Numbers

HubSpot Ideas

Status: Alternative Solution

Status history

12

Hi team, Alex from the HubSpot product team here.

We currently don’t have a means to identify records with duplicate phone numbers proactively and prevent a duplicate from being created. But I did want to provide one thing we’re currently working on, and one alternative solution.

  1. My team is currently working on identifying duplicates within the import flow. This could theoretically catch duplicates before they hit the CRM, and allow you to resolve them there. We’re starting with import, but extending this to other entry points is very much on our radar.
  2. We currently have the ability to create custom duplicate detection rules in Data Hub Pro+. This would allow you to identify records that have matching values on Phone Number, and create a process around resolving these duplicates.

I’d love to know if these alternates sound interesting, or is the ultimate ‘solve’ creating a phone number property with unique property validation?