We run an inbound sales system and struggle with duplicate leads. On occasion, our clients will create multiple accounts in our system. HubSpot does a great job of filtering by email to eliminate duplicate contacts, however, in some instances the client will use multiple email addresses but keep the same phone number. It doesn’t happen often, but when it does it creates big problems.
I would like the ability to be proactive and implement mechanisims to filter new leads for phone numbers that already exist in our system. In most cases I would merge the contact, but in the moment I would make sure the original lead owner is notified of the new account.
Please please PLEASE! This would be a major win for us, since most of our contacts prefer text outreach to email these days (and we are not able to successfully include/exclude due to multiple email records that have the same phone number). This would go a long way toward getting to a list of truly UNIQUE contacts.
It is a shame that we have to be asking and voting for such a necessary and basic functionality, so easy to achieve. Please do it as soon as possible. Thanks a lot.
We have the same exact problem! Hubspot, please give us more matching attributes. It causes major problems when you have duplicate leads and multiple sales reps assigned to the same lead. Let us match by email AND phone number so the duplicate gets routed to the correct sales rep.
This was a default feature in our previous CRM so was surprised HubSpot didn’t have this functionality. We often encounter issues with duplicate records/phone numbers, where the same functionality with email duplicate filtering would be very useful and save us a lot of time having to deal with duplicates with our sale team (rather than avoid issues before they arise).
100,000% agree. Can’t believe HubSpot makes me build gross manual workarounds to validate unique nature of phone numbers. This is a simple fix. Let us make a phone field that can require unique value (right now, I can create a phone number field, but cannot make it require a unique value).
I would like to bring to your attention a crucial issue regarding duplicate identification in HubSpot. Currently, there is no built-in option to detect duplicate phone numbers, which can lead to operational inefficiencies.
For instance, when the same person registers using two different email addresses but the same phone number, they end up being contacted twice by different teams. This not only creates confusion but can also impact the customer experience negatively.
Implementing a feature that allows users to identify duplicate contacts based on phone numbers would be extremely valuable. It would help streamline communication efforts and avoid unnecessary overlaps.
Could you please consider adding this functionality? I believe it would greatly enhance the efficiency of sales and support teams using HubSpot.
We currently don’t have a means to identify records with duplicate phone numbers proactively and prevent a duplicate from being created. But I did want to provide one thing we’re currently working on, and one alternative solution.
My team is currently working on identifying duplicates within the import flow. This could theoretically catch duplicates before they hit the CRM, and allow you to resolve them there. We’re starting with import, but extending this to other entry points is very much on our radar.
We currently have the ability to create custom duplicate detection rules in Data Hub Pro+. This would allow you to identify records that have matching values on Phone Number, and create a process around resolving these duplicates.
I’d love to know if these alternates sound interesting, or is the ultimate ‘solve’ creating a phone number property with unique property validation?