I’m trying to connect DropboxSign/HelloSign to my Hubspot account.
The installation of the app into Hubspot worked fine but when I want to load Dropbox Sign I need to fill in my username and password but the connection is rejected.
app.hellosign.com rejected the connection.
Any experience with this?
Hi @airwolfke,
Thank you for reaching out to the Community!
I understand that you’re running into an issue with loading DropBox Sign after filling out your username password.
Can you please share a screenshot of the error message? Have you tried loading DropBox in incognito mode yet?
Thank you!
Best,
Kristen
Thanks Kirsten for the feedback, how do you run Dropbox incognito mode?
Ruben
DropboxSign got back to me and I solved it by using a different browser.
Instead of using Chrome I used Firefox to make the connection and it worked.
This is the feedback I received from DropboxSign in case other users would like to have more information:
Barbara from the Dropbox Sign Support team reaching out about an issues you reached out to our marketing team, associated with our HubSpot integration.
Sometimes, this error comes up when third-party cookies are not allowed for Dropbox Sign in your browser settings to use the integration. You can see how to allow third-party cookies in Chrome, Firefox, Edge, and Safari.
Note: If you see embedded.hellosign.com refused to connect in Chrome, selectively allow third-party cookies for Dropbox Sign by doing the following:
You can also find the system requirements for HubSpot on our help center article here.
If the above doesn’t help, would you be able to provide me with a screenshot showing the error you’re seeing on your end? And the email address associated with the HubSpot account you’re experiencing this? This would help me further investigate this.
Thank you, and please let me know if you have any other questions!
Regards,
Barbara
API Support Engineer