Document Recovery from Link shared by former user

CRM & Sales Sales Hub Tools
1

I’m trying to recover a guide-creator link that appears to depend on content or setup from a former HubSpot account tied to [redacted]. I have no access to that old account and need to know whether the guide or its underlying asset can be restored or transferred into my current account.

The link was: Microapp Not Found - Campaign Assistant

2

Guide Creator assets are tied to the original HubSpot account where they were created. If the old account connected to mitch.cornish@phocassoftware.com is no longer accessible, HubSpot typically cannot transfer or restore the guide directly into a different portal unless someone still has admin access to the original account.

The best approach would be:

  1. Contact HubSpot Support and provide the original Guide Creator URL:
    Microapp Not Found - Campaign Assistant
  2. Ask them whether the asset still exists in the original portal and whether ownership/account recovery is possible.
  3. If the original portal can be recovered temporarily, the guide content may be exportable or manually recreated in the new account.

Unfortunately, Guide Creator links themselves are not portable between HubSpot accounts because the underlying assets and permissions are portal-specific.

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