Disable Capturing Contacts from Inbox

Smart CRM & Sales Hub CRM
1

Hi everyone, I am new to HubSpot, and I am finding it really useful so far. :grin: I have a question which I would really appreciate some help with: I have configured HubSpot to use my business Gmail account with the Conversations => Inbox feature. I like being able to compose and send Gmail messages from within HubSpot, however I don’t need it to automatically create and update new Contacts from the messages sent to this account. I am happy to manually add and edit my Contacts. I am a sole trader and will be the only one using this mailbox. Thanks for any help :blush:

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Hi @LogicalUnit,

Thank you for reaching out to the Community!

I wanted to tag in a couple of HubSpot experts to see if they have any advice:

Hi @BukunmiOdetayo, @AdamLPW, @fabianschmidt, do you have any tips for @LogicalUnit? Thanks!

Cheers
Mia, Community Team

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Thanks for the mention, @MiaSrebrnjak!

4

Hi @LogicalUnit,

I’m glad to learn you’ve found HubSpot helpful so far, and I promise you there is still a lot to enjoy and benefit from.

Regarding your questions, I assume you mean you don’t want the contacts you send emails to from your Gmail to automatically log/save into HubSpot each time. If yes, you only need to uncheck the log/track boxes at the top while sending your emails using the sales extension or permanently disable this via settings.

I used this video to explain in detail.