Direct Email Link Click Tracking Not Working

CRM & Sales Sales Email
1

Hey

When I direct email someone through Hubspot, It tracks email opens fine.
We have one link, to our website, in the email, but it always says “Clicks: 0”.
I have tested it by sending the email to my personal email and clicking the link, but again it tracks the open but not the link click.
I’ve checked my settings and everything is turned on, so not sure what I’m missing. Maybe I need to add something to the URL?
I am on a free account, is this just for paid users? It isn’t clear if that is the case in the help search.
Thanks

2

Hey @N-NP

:

Have you followed the same process to insert the webpage link in your marketing emails? :

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Can you share the screenshot or link which is not working?

3

@N-NP
To track the link you need a paid subscription in HubSpot kindly go through this article here to understand this better : Understand HubSpot Sales email open and click tracking | Knowledge Base

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4

Ah annoying, was hoping it would be available for free users.
Thanks for finding that for me! Saves me a lot of time.