Hello,
I have a user at our compnay who has been “hard bounced”. I spoke to HubSpot at one point, and they said the user had been unbounced. However, other users are still unable to send this particular user emails through HubSpot.
Can a user be deleted and then re-added without losing previously assigned conversations/tickets?
I appreciate any assistance anyone can provide about this. Thank you!
Hello @CruxosSupport,
When you delete a user, previously assigned conversations won’t show any owner, previously assigned tickets will show “Deactivated User”. When you re-add the the user to your portal using the same email address, the conversations and tickets should re-associate with the user. (They did in a brief test I ran.)
Have you talked to your IT about allowlisting HubSpot email addresses? Not receiving HubSpot system or notification emails
Hope this helps!