Hi, to whom it may concern. I have completed the social media marketing course, but my account was deleted, and my certificate disappeared. I have proof, however, that I completed the final exam. Is there any way to get another copy of the certificate?
Hello @Martin_Matsekh,
Thanks for reaching out here. Unfortunately, once an account is deleted, the certifications tied to it can’t be recovered or transferred to a new profile.
The way forward is to take the course again with your new profile, and the certificate will be issued to that account once you pass the final exam. I know that may not be the answer you were hoping for, and I appreciate your patience.
If you run into any trouble while retaking the course, reply here and we’ll do what we can to help.
Best,
Sam, Community Manager