When working from multiple conversations inboxes, it would be great to be able to select a default email address that you will always send an email from unless you manually change it.
While you can choose which email address you are sending an email from, occassionally this will randomly default to the incorrect email which can be a pain for managing tickets and further communication later down the line.
When replying to a ticket in Service Hub the ability to have a default email address for the team should exist. Having to check and see which email address is being replied to is unnecessary and burdensome (not to mention the opportunity it creates to reply from a non-support email address).
Yes Please, it is troublesome for users that they need to be aware to choose the correct from-email depending on Ticket pipeline. It is high priority to be able to link Ticket pipeline with email-boxes.
Seconded.
Issue:
I have several deal pipelines based on various products, and I have agents who monitor those deals across all pipelines. When an agent sends an email within a deal, the FROM email address always defaults to an email address based on that agent’s team settings (I assume). So when replying to an email within a deal, the agent has to constantly update the FROM email address to correspond with the pipeline.
I’d like to suggest that HubSpot look into setting the default FROM address for emails within a deal based on the deal’s pipeline instead of the agent’s settings to improve email efficiency and lessen the high likelihood that the agent will accidentally respond from the wrong FROM email which could confuse the customer more.
Example:
Recommendation
Rather than defaulting to the Agent’s team settings for the FROM email address, it should default the the pipeline settings for the FROM email address. This functionality already exists in the Conversations inbox, where the FROM email address defaults to the inbox settings.
Hello,
We have a setup where we’ve connected 4 emails and one customer portal form to a channel. All the emails are connected to separate pipelines. Form is connected to one “tickets landing pipeline” from which they’re automatically transferred to same pipelines as the emails, with respect to few properties such as the Region and Help topic.
When responding to a ticket/(corresponding conversation), the email from which the response is sent currently needs to be set manually (if the ticket was created through the form).
We’d need a default setting, where response emails would be possible to set with respect to pipeline.
Or as a MVP maybe a possibility to select the default FROM email for inbox.
Best regards,
Artturi
Thirded! Please please pleeeeeeeeease 
Agreed!
And also the ability to set up a default from address for different support teams!
I have contact form submissions coming into my conversations inbox from multiple different brands, I am hoping to find a way to set a default “from” email address against these forms so that when I reply to the forms from the inbox it is set to the relevant branded support email address.
Totally agree
This would be great if you could set this up for each form when connecting a channel to the inbox. Now Hubspot uses the e-mailchannel that is on top of your list in the Inbox. This works fine if you just have one channel but is quite a burden if you have multiple channels.
Just a small improvement that would make my life enoumously better
Totalmente de acuerdo, debería ser así, no entiendo porque no lo acaban de hacer.
As in the header, we need a way to assign a default email address to a team, so that all users under that team have their outbound emails default to that email address. This will ensure that multiple email inboxes can be set up, without Hubspot overriding the email address on an outbound email.
We often find that Hubspot will manually override the outbound email address to a different email address, leading to replies being assigned to the wrong inbox.
Since you define the group anyway; would be great to see a default added in. Then the user could also choose to use the default or their own for each of the groups they are in. Workflows and sequences could allow us to define as well.
Agreed! This would be very helpful.
Wanted to get multiple idea requests on this connected since it is probably a far more popular request but it looks like its being siloed into multiple idea posts. Would be great if all the followers of these requests posted within all 3 of these requests if this is something that is still top of mind here.
Adding on behalf of a customer- Would be great if we can also add a default from sender that applies to marketing emails so, users do not need to remember to manually check this
Would be great if we can also add a default from sender that applies to customer service emails so, users do not need to remember to manually check this every time they respond to a form submission
It would be great if we were able to select a default Sender email address for Forms. Currently, it defaults to an email address alphabetically, when we need to select a specific sender address. Since we use multiple brands, we cannot default to a single email address across the Inbox since that would force a manual change of email address based on the brand that is being used.
we need this ASAP!