When you upload files to HubSpot via a landing page, email, social post, etc., the default File URL is set to the out-of-the-box URL and not the branded custom URL set up for our company. When I make the change to swap the URL from the drop-down list available in the “edit file” window, the change doesn’t take. I can view the file in the browser with the URL I want, but then I need to manually update the download button to these files wherever they live. If I want to use the “File Download” option under “Edit Button” it defaults to the same, long and unbranded URL. This is a major flaw unless I’m missing something but I also spoke to Hubspot support about this. If we create a custom domain for our company, we should be able to make this the default for files, landing pages, web copy of email etc.
I also think that it is really strange from HubSpot, that it is not possible to define the URL for files in the file manager. We host several websites in a HubSpot Account and paid for the brand domains, but are not able to influence the file urls per website.
absolutely ridiculous that the domain reverts to the default. what does it help to offer a domain change if it doesnt actually work?
Try this and let me know if it helps. Settings > Website > Pages > SEO & Crawlers > Default File Manager Hosting Domain.
Changing default file manager hosting domain
Thanks @Phenomammal, super helpful! Was looking for a way to do this.
I’ve just been in conact with Support about redefining URLs for files on our site with multiple brands.
It is annoying that you can specify a different URL for the file but you can’t save it to be that way.
Guess I’ll have to go through and change each file manually 