Hi, I integrated Shopify to Hubspot. Unfortunately, it doesn’t show any deals even though there are deals on Shopify. The number below deals shows 0. How can I fix this?
Hi @PatriciaEcon,
Thank you for reaching out to the Community!
Can you confirm you’re using this integration?
I understand your Shopify orders are not syncing to HubSpot as deals - Can you confirm if this is not creating deals at all? This is occurring with all Shopify orders correct?
Could you also send screenshots of a specific Shopify order that does not sync to HubSpot?
Could you also send us a screenshot of your Shopify HubSpot connection by clicking on the Marketplace icon, then Manage, then Connected apps, then Shopify?
The more information, screenshots, and details you can provide the better we can assist!
Thank you,
Kristen
Hi @kvlschaefer ,
Thanks for getting back.
Yes, I can confirm I’m using your linked integration. Shopify is installed and connected. Everything works except the deals. I attached two screenshots. One with an example of our orders in Shopify and one that says 0 below Deals in Hubspot. Yes, it occurs with all shopify orders. I also tried deinstallating the connection and nstallating it again. Unfortunately, the same problem still exists.
Hi @PatriciaEcon,
Thank you for the additional information!
I will look into this with our internal support team and update this thread when I have an update. 
Best,
Kristen
P.S. It looks like you might be a German speaker based on your screenshot?
I wanted to let you know that we also have a German Community if you’d prefer to write and post in German!
If you’d like to check out the German-speaking forums, just change your language settings in the top left corner. Feel free to reach out if you have any questions.
Hi @PatriciaEcon,
We can see the orders are syncing over to your HubSpot deals now.
Do you have any specific examples of where this isn’t occurring?
Thank you!
Best,
Kristen
Hi @kvonloesecke ,
thank you for the help and corrections.
I definitely can see the deals (11) now. However, when I look it up under Sales > Deals > Ecommerce Pipeline then tehre are only 2 entries even though it says under the shopify app integration > Deals > 11.
Do you know why the other 9 deals/entries don’t show up?
Thanks,
Kevin
Hi @PatriciaEcon,
You’re welcome and thank you for the additional details.
Would you be able to share a screenshot of the orders (similar to the one you shared before) that are not syncing over to HubSpot, please?
Thanks!
Best,
Kristen
Hi @TGuns,
Thanks for reaching out!
Can you confirm if this is not creating deals at all? This is occurring with all Shopify orders correct?
Could you also send screenshots of a specific Shopify order that does not sync to HubSpot?
Could you also send us a screenshot of your Shopify HubSpot connection by clicking on the Marketplace icon, then Manage, then Connected apps, then Shopify?
Thank you!
Best,
Kristen
