Deactivated account

Service Hub Tickets & Conversations
1

Hi,

I would like to reactivate my free hubspot account. There’s a page on your website instructing me to fill in a form but I cannot click the linke. I hope you can help me.

Hub ID: 25175028; Account: Agurotech

Best regards,

Mattia

2

Here’s the page without the form.

3

Hi @MFiumara,

You’re correct, the form indeed seems to not be working correctly at the moment. Let me tag the community managers to see if they can help. @kvlschaefer @MiaSrebrnjak you’re probably out of office for the week of rest – once you’re back, would you review the form here? Recover your inactive HubSpot account

Mattia, it’s unfortunately unlikely that you’ll receive a reply before the end of the week of rest: https://community.hubspot.com/t5/Announcements/HubSpot-s-Global-Week-of-Rest-July-3-7-2023/ba-p/810324

Best regards!

4

Thank you for your answer Karsten. Is there anything you could do perhaps as a manual re-activation until the form is fixed? We need access to our customer data.

Best regards,

Mattia

5

Hi @MFiumara,

I don’t work for HubSpot, I’m “just” a community member. You’ll have to wait for one of the community managers to review this thread, unfortunately.

Best regards

6

Hi @MFiumara,

We apologize for the inconvenience, I’ve flagged the problem with the form to our Knowledge base team.

I’ll have a look at your account status myself in the meantime and will follow up with you directly if I’ll need more information.

Thank you for your patience!

Mia, Community team

Thank you for the tag @karstenkoehler!

7

Thank you Mia for looking into it. Please keep me posted on the progress or indication when you think this will be resolved.

8

Hi @MFiumara, I’ve sent you a direct message with an update.

For other Community members who might be experiencing a similar issue:

Our Knowledge base team is working on an update to this help article, but if you need to reach out to Support regarding your account access in the meantime, you can use the alternative form at the end of this Knowledge base article.

Thanks,

Mia, Community team