I am new to HubSpot and we have two more years on our Cvent contract. We purchased the HubSpot Connector from Cvent. This integration ties the Cvent event to a HubSpot marketing event so that anyone can see how many are registered, who is registered etc. The issue is the actual number of registrants HubSpot shows is woefully wrong. I have 30 registrants in Cvent and HubSpot is saying 48 but when you look at the list in HubSpot there are only 30.
Cvent technician said the issue is on HubSpots side, but I cannot find any additonal details or others who are asking about this problem. Any one having same issue or have a work around?
Hi @crohmer and welcome to the Community, it’s a delight to have you here!
Thanks for asking the Community!
It seems that you are using the Cvent integration. Please let me know if that’s not this integration you are referring to.
From the documentation I just shared above, I can see that this Cvent integration has not been developed by HubSpot.
So the best point of contact regarding issues with this integration would be Cvent support on “sales@cvent.com”.
If there is a specific and only HubSpot problem, I’d be happy to look at it.
For that, could you please share more information:
1. Where in HubSpot are you seeing that the number of registrants is not the right one?
2. How is that data updated in HubSpot? Manually? Via an integration? By HubSpot? You can look at the property history to check this info.
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
Thank you and have a great weekend!
Best,
Bérangère
Yes the integrations is from cvent. I have already contacted them and they state that the problem exists on the Hubspot side and they have reported it. The data is updated by the integration app.
Below is some screen shots of a marketing event that is connected via the cvent integration tool. It shows 2 registrations, however there is truly only one and when you click on the ‘2’ it indeed shows only one. For events that have more registrations the delta gets wider. ie. one event has 30 registrations and it is showing 48.
Christy
Hi @crohmer, thanks for the additional information and screenshot!
In that case, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
Thank you and have a lovely day!
Best,
Bérangère