Hello every one,
Iam Duong. I am from Vietnam.
I feel very lucky when i know inbound because Inbound will help me and my company are able to grow and grow better.
I want to discuss about “Customer psychology”. What do people think about the psychology of customers when these people will have to pay a large amount of money for an educational business organization, namely an international certificate training with a small tuition fee. Is it correct to use the word “grumpy” to describe this client file?
Hi @OngThuyDuong,
Welcome to the Inbound Study Group, and thank you for reaching out!
I wanted to invite some of our subject matter experts to this conversation.
Hi @Jnix284, @Olivia_Bagnall, @Sam62, @DavidDennison - Do you have any thoughts or advice for @OngThuyDuong?
Thank you!
Best,
Kristen
Hello!
Lovely to meet you Duong, I am David from Canada.
I think marketing is pure psychology, everything is about human behaviour, and how our clients perceive us.
I think I can relate to you. I work in an immigration company, we help people immigrate to Canada. One of the obstacles I have seen over the past year that I’ve been in the company is the objection about money, Frequently clients say the service is too expensive. I would love to have your insight in how do you handle this kind of objection, and of course how inbound marketing could help ease the process for a seamless and less stressful process for the clients and my team.
Cheers!