At the moment, the only drilldown available for the customer journey analytics reports are ‘Count of contacts/deals’. However, in cases where a step in the journey is more broadly defined e.g. ‘Page visited URL contains any of abc.com’, it’ll be more helpful to have an option to display the specific URLs of the pages that were visited e.g. www.abc.com/example1 and info.abc.com/example2, be it in the report table and/or in a drilldown link, to get a better picture of the customers’ journeys.
We are currently exploring developments that would allow you to see the next-steps taken, broken down by any event and any event property. We hope this can help you see a breakdown of visits by URL, among others.
Hi everyone!
This idea’s status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.