Customer Agent Language Control

HubSpot Ideas
1

I would like to have the ability to change the language of the Customer Agent.

All of our settings (such as Account Defaults) are set to English, as we reside in the UK.

As the Customer Agent automatically detects a visitor’s browser language and replies in that language, we cannot understand what it is saying.

Additionally, the user writes in english and then the customer agent replies back in the browser language.

We’d like the ability to change this, and choose NOT to have other languages and set a default language that the agent always uses.

2

Hi, JTree,

In the Customer Agent’s Identity settings, there’s a Language dropdown where you can select specific languages the agent should respond in. HubSpot’s own wording is: “If no languages are selected, the agent will respond in the language it detects from the customer’s first message.” In other words, auto-detect isn’t restricted to a published fixed list — it’s designed to pick up whatever language the customer writes in and reply in kind, rather than being capped at a set number of languages.

If you do want to lock the agent to specific languages (rather than relying on auto-detect), the dropdown draws from HubSpot’s standard supported product languages: English, Spanish, French, German, Italian, Dutch, Polish, Swedish, Finnish, Danish, Norwegian (Bokmål), Portuguese (Brazil), Chinese (Simplified), Chinese (Traditional), Japanese, Korean, and Thai — 17 languages total, per HubSpot’s general language offerings page.