Every time I have set up a custom property the label copies itself to the internal value. Not sure when this happened but more than 1 in my list of 139 the label and internal value is different. Field is set for dropdown select.
Constants -
I am the only active user currently
I did not do this.
This field listing in many companies is underlined as invalid.
Goal -
determine what happened
ensure this can not happen again
make appropriate adjustments
Hey Chris,
Were the any “special characters” in the label?
I’ve seen a comma, in a label, mess with the internal value and it’s not apparent until you save the change.
Mike
@Mike_Eastwood Good question. There could be commas and parenthesis. The red circle I fixed yesterday there was one name in each. The black circle was not changed.
As this is an important selection, would I be better with a radio select instead of a dropdown? How best to have multiple names?
Thank you.
Hi Chris
This is a bit tedious but it works (I’ve tested it). For all the values with commas you’ll have to paste them in one by one like this:
1. Go to the Property Editor (Settings > Properties > Your Property)
2. Edit your Property
3. Choose “Load Options”
4. Chose “Paste in your own options”
5A. Paste in one option at a time:
John (Jack) Gardener, Pamela Lowe; john_jack_garderner_pamela_lowe
You can see I added underscores instad of spaces for the internal value that’s because I’m a geek (that’s how you’d write it in code) and it makes it easier to see that its a valiable not a label.
5B. Then you can specifiy the delimiter in your list. I chose a semi-colon so HubSpot will ignore the comma (which is the default delimiter).
5C. Choose “Add to current options”
6. Go back to Step 3 and repeat for eaach option.
In theory we should be able to paste a list of options and add them all at once but I could never get it to work.
Have fun
Mike
I have had the comma issue before. It happened when I was copying and pasting text strings that had a comma in it. When I pasted it, it ended at the comma
For example --- “This, is a test” --- if I copied and pasted it this would show up -- “This”
@HubSpotMaster Interesting thanks for sharing. For me, all the items were there as expected and then somehow they changed. I do not have the date they changed. Trying to look at the property history. There was an anomaly where the text was underlined in red on records. Not sure if I asked a question on it.
@Mike_Eastwood THANK YOU. Easier is not a requirement. I will tackle this now.
@Mike_Eastwood OH NO, maybe I can’t Follow directions. I was missing Aaron Werner, Jason Tu. I know this as they are red underlined in the CRM and I searched for them in properties where they were missing.
I did this -
1. Go to the Property Editor (Settings > Properties > Your Property)
2. Edit your Property
3. Choose “Load Options”
4. Chose “Paste in your own options”
5A. Paste in one option at a time:
John (Jack) Gardener, Pamela Lowe; john_jack_garderner_pamela_lowe
You can see I added underscores instad of spaces for the internal value that’s because I’m a geek (that’s how you’d write it in code) and it makes it easier to see that its a valiable not a label.
5B. Then you can specifiy the delimiter in your list. I chose a semi-colon so HubSpot will ignore the comma (which is the default delimiter).
5C. Choose “Add to current options”
and they were there three times
@Mike_Eastwood this “Add to current options” is not found in this step now. Do you have any idea how to change the internal values now?
Once properties are in use (e.g. in a form) or have data they cannot be changed.
Assuming you have the correct User Permissions you could create a new option (with a new Label and Name) then migrate all the old property data to the new property.
It’s as much fun as it sounds (no fun).
But it works.
Mike
