We have three ticket workflows / streams
One is for customer issues
One for internal IT requests
One for NCR log
Hence I want o have different fields for each stream but cannot see a way to do this, fields seems to be global within tickets, not per stream?
Hi @KAddie,
Correct, properties are always global. With a Professional subscription you can however customize the left ticket sidebar to be conditional. Based on your stream, you could show different properties in the sidebar. You can find a step-by-step instruction on conditional record sidebars here.
Best regards!
Unfortunately this is not a practical solution as a user can only be a member of one team. In this instance the same user can be monitoring or interacting with all three ticket streams
Hi @KAddie,
I was not referring to sections for teams but conditional sections based on other properties. If a ticket is in pipeline A, show properties 1, 2, 3. If a ticket is in pipeline B, show properties 4, 5, 6. That’s the functionality you’re looking for, right?
Best regards!
Aolpogies, yes exactly this. However it appears this functionality is only available at Enterprise level, not professional?
Hi @KAddie,
Yes, unfortunately it seems so. Probably one of the more frustrating experiences with HubSpot: Knowing that the functionality is there but it’s behind another paywall.
Best regards!
Hello, @KAddie!
Unfortunately, it appears to be the case. One of the more aggravating aspects of HubSpot is knowing that some features are available but are hidden behind a barrier.