Hi everyone,
Can someone help me know if there’s a solution to this issue I’m trying to resolve?
I’ve connected a third party calling app called Ziwo in my account. They’ve mentioned HubSpot doesn’t allow them to show incoming calls within the UX, however they have javascripts that can be used to pop-up their dial screen for incoming/outgoing calls.
Is it possible to create a workflow that uses custom code to trigger this action?
What I’m looking for to happen is that whenever there is an incoming call, this workflow in ops hub is triggered and then a message or the dial pad will pop up in my screen (either within hubspot or in another tab/window).
Hi @NMehrotra16,
Thank you for reaching out to the Community!
I wanted to tag in a couple of subject matter experts to see if they have any advice:
Hi @miljkovicmisa, @Teun, @louischausse, do you have any tips for @NMehrotra16? Thank you!
Cheers
Mia, Community Team
Hello @NMehrotra16
Thanks for reaching out. I can give you references link it can help you.
References link: HubSpot & ZIWO: Streamline Marketing and Sales - ZIWO
Hello @NMehrotra16 ,
ZIWO App is listed on Hubspot marketplace. You can install it on you Hubspot account and configure it with a ZIWO Instance name.
This app is compatible with the Hubspot inbound calling feature as well. Once installed and configured, you should see the call widget on the top right.
If you have any questions about installing and configuring the app, please reach out to support@ziwo.io
[Moderator Note: updated marketplace link]
Hi Ziwo team,
We had tested this a couple of weeks ago and noticed in the inbound calling
feature you don’t have the option to answer calls.
Has there been any update since then to enable an option for users to
answer calls within the pop-up that appears within HubSpot?
Thanks.
Hello,
Hubspot may also need to enable the calling button on your account, like this.
May I know what do you get here? For faster responses, please email support@ziwo.io and provide us more informaiton on the issue you are facing and share some relevant screenshots for us to check.
