The CSAT range is from 1-7, this should be editable to ranges that most people are used to. This one is a hard one for a customer to guess what is appropriate.
Hi @MBaron ,
I suppose you are talking about customer effort score survey and not CSAT survey because CSAT survey has just 3 options that are unhappy, neutral and happy.
Secondly, in the CES survey it is written in the surrey that 1 means strongly disagree and 7 means strongly agree
Else, you can also create custom surveys according to your need in hubspot.
And if you strongly feel about this idea, i suggest you put this into the hubspot community idea section.
https://community.hubspot.com/t5/Ideas/ct-p/ideas
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
Hi @MBaron,
The ranges of the default surveys in HubSpot are as follows:
Customer Effort Score (CES) survey: 1-7 (labeled as 1- strongly disagree to 7 - strongly agree)
Customer satisfaction survey (CSAT): sad smiley, neutral smiley, happy smiley face
NPS (Net promoter score) survey: 0-10 (labeled as 0 - not at all likely to 10 - extremely likely)
If these ranges don’t work, you can also create a custom survey, as explained here: Create a custom survey
When you add the rating element to your custom survey…
… you can then click the pencil edit icon …
In the left sidebar, you can then click “Create feedback property” and create and edit a property with a scale / range of your liking:
Let me know if you have any follow-up questions!