Hi everyone, I’m Rose, the Product Lead for HubSpot’s help desk tool.
At this time there are no plans to develop this Idea, as our team is focused on expanding functionality within help desk. However, we do support the ability to create, view, and edit tasks directly from help desk. You can read more about that functionality here.
Thank you for the feedback! If any changes arise and we develop something for this natively, we’ll update this post.