Create Service Ticket API Issue

Developer Support APIs & Integrations
1

Hello,

I’m trying to create a service ticket using the API according to the documentation here (Accounts Dashboard | HubSpot) for the “Create” endpoint. It seems to only be giving me errors with this test call (below) and I can’t seem to figure out a way to fix this

curl --location --request POST ‘https://api.hubapi.com/crm/v3/objects/tickets?hapikey=KEY’ \
--header ‘content-type: application/json’ \
--data-raw ‘{
“properties”: {
“hs_pipeline”: “support_pipeline”,
“hs_pipeline_stage”: “open”,
“hs_ticket_priority”: “HIGH”,
“hubspot_owner_id”: “”,
“subject”: “troubleshoot report”,
“content”: “test content”
}
}’

The response I get is below:

{

"status": "error",

"message": "Property values were not valid: \[{\\"isValid\\":false,\\"message\\":\\"open is not a valid pipeline stage ID. Valid options are: pipelineId=0 : \[1, 2, 3, 4]\\",\\"error\\":\\"INVALID\_OPTION\\",\\"name\\":\\"hs\_pipeline\_stage\\"}]",

"correlationId": "XXXXX",

"category": "VALIDATION\_ERROR"

}

I’ve tried “hs_pipeline_stage” of 0, 1, 2, 3, 4 but still none of those worked.. Also I’ve already performed the “List” API call successfully so there isn’t an issue with my API key as far as I know..

Does anyone know how to solve this?

2

@TylerC

You can use the Pipelines API to get a list of all available pipeline

https://api.hubapi.com/crm/v3/pipelines/tickets?archived=false&hapikey=XXX

3

Thanks!