Create Follow up Task - Pop-up window closing automatically

Smart CRM & Sales Hub CRM
1

I searched the forum and didn’t find anyone asking about the issue I’m experiencing. Not sure if this is the correct place to post, but thought I’d try.

My problem is that the pop up window is closing on its own after a few seconds, so if I don’t quickly pick a follow up date/day option, the window closes and the original task disappears from my task list, creating extra work for me to go the the Company or Contact and create the task from scratch.

2

Hi @KHill822,

Could you confirm you’re using a supported browser? Browsers supported by HubSpot

Have you tried clearing cache/cookies and disabling all browser extensions (some of which could interfere with HubSpot)?

Which subscription are you on?

Best regards

3

Thanks Karsten! I just cleared my cache/cookies, and made sure my browser (Chrome) is supported and using the latest version. I’ll look into disabling browser extensions as well. I’m not sure what subscription I am on. How can I tell? Thx again!

4

Also, can you tell me what is normal for that pop up window? Should it remeain open until I click somewhere esle on the page, or is it set to automatically disappear after a certain amount of time, and if so, how long?

5

Hi @KHill822 and welcome, we are so glad to have you here!
Thanks for reaching out to the HubSpot Community and thanks @karstenkoehler for your help!
@KHill822 could you please let us know from where you are trying to create a task?
Could you share a video of what you are seeing so that we can help you the best we can?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
Also, to reply to your question, here is an article for you to find your subscription: “Find your HubSpot subscriptions and service limits”.
I’d love to put you in touch with our Top Experts: Hi @karstenkoehler, @Phil_Vallender and @RomyFuchs1 do you have other suggestions to help @SBrown62, please? Are you experiencing the same?
I would also recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
Thanks and have a lovely weekend!
Bérangère