Create a new inbox thread using the API

Developer Support APIs & Integrations
1

Hey. I have a form on my site to collect email from users. How can I start a new thread in the inbox for the collected email so that sellers can then write to these people? For the moment I am creating a contact using the API, but I still need to start a new conversation for such a contact. How to do this?

2

@AKijanka Conversations API - HubSpot docs
Please note: with these APIs, you cannot add net new channels, such as a WhatsApp channel, to the inbox. You also cannot start a new thread in an existing channel or connect a 3rd party chat provider to the inbox.

3

I’ve seen the documentation, but I don’t see an endpoint anywhere in there that will allow me to send JSON with the ID number OR email address of the contact for whom I want to create a new conversation (message in the inbox).

I have it handled like this on my site when I connect to Intercom - the question is, what is the equivalent of such an action at Hubspot?

[website]

<?php
$intercom->messages->create([
 "message_type" => "inapp",
 "body" => "Surely, I said, knowledge is the food of the soul",
 "from" => [
 "type" => "user",
 "id" => "5989303470da497b1babb9ef"
 ]
]);
?>

So, once again, I have an email [email] and I want to put it in my inbox so I can write back to it directly from Hubspot.

4

Since you have deleted my message, I will comment one more time.

I have seen your documentation, but it seems that it is impossible to take an email and create a conversation for it in the inbox so that I can reply to all the emails I collect for myself in forms directly from Hubspot, correct?

Again: I have some email, I create a contact for it via API (this I have handled already)

and now I want to create a conversation in the inbox also via API

. Is this possible?

5

Hi @AKijanka , Unfortunately, that is not possible.
Please note: with these APIs, you cannot add net new channels, such as a WhatsApp channel, to the inbox.

You also cannot start a new thread in an existing channel

or connect a 3rd party chat provider to the inbox.

6

Well that’s a shame :disappointed_face: Thank you for your quick reply.