Hi there,
We have multiple inboxes set up in conversations. However, for order processing purposes it would be handy if we could choose the inbox a reply came from, regardless of which inbox the message currently sits in.
Our Inbox Purposes
Inbox 1: For general customer service emails, quotes etc. This is a busy inbox where majority of conversations sit.
Inbox 2: Where communication for orders that are being processed occur.
When we have received confirmation that a customer would like to proceed with an order via inbox 1, we would like to be able to select inbox 2 as the “from” inbox and send a “thankyou” template email, so that when the client replies, their reply goes to inbox 2 automatically, and our order processing team picks it up from there.
Currently, there is a similar feature through the contact record pages when you select “email”. You can select which internal contact/inbox the email comes from. It would be great if something similar could be done through conversations.
I hope this makes sense!