Currently I have no way of knowing what were the most asked queries on support. There should be a word cloud that shows me the most common keywords by customers in my support inbox. Intercom does this pretty well
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| tagging / categorising / labeling inbox conversations | 0 | 170 | September 20, 2024 | |
| Customise Conversations Inbox | 0 | 292 | July 27, 2023 | |
| Conversation Intelligence for Professional level users | 2 | 1180 | April 28, 2021 | |
| Conversation history personalisation token | 1 | 718 | May 10, 2023 | |
| Provide detailed reporting capability for Conversations | 4 | 2503 | August 31, 2020 |