Hello everyone, why do some of the messages I send show NO delivered，In addition, we have access to the CRM system with more than a dozen facebook online, but the connection is often dropped. What is the problem? Can you tell me how many facebooks can be connected to the CRM system? Or is there a limit?
We have connected more than a dozen accounts and all the links are successful, but the connection will be dropped. What is the problem? Also we link to Messenger
Hi @JVan5,
welcome to the Community! We apologize for the delay - I moved your comment to our product forums to make sure it gets seen by other HubSpot experts. Going forward, I’d recommend creating a new post to assure you get a timely reply, thank you!
You can connect multiple Facebok Messenger channels to Conversations in HubSpot, this shouldn’t be the issue here.
The first troubleshooting step I’d recommend is to sign into HubSpot in an incognito window in Chrome and check if the problem persists. If you don’t see the same behavior in incognito, I’d recommend clearing cache in your preferred browser and disabling any browser extensions that might be interfering with HubSpot.
If you’ll see the same errors in incognito, HubSpot might not have the necessary permissions in Facebook to receive messages. You can make HubSpot the primary receiver of FB Messages according to the instructions in the following article if you have not done so yet:
I hope this helps!
Cheers
Mia, Community Team
