Hello, everyone
I am Sebastian.
Today, I integrated my HubSpot account with my Google Sheets to store the data like new subscribers’ email addresses but after the doing integration, I realized that the emails do not store in my contact list in my HubSpot account. and the email notification “Header” I receive from HubSpot for every new subscriber is not the same as the previous ones.
“Contact reconversion by submitting on HubSpot Form”
But before the integration email notification header was
“New Submission on HubSpot Form”
I tried to sign up with the different devices but the new email just gets replaced with the previous one in my contact list.
I cleared the caches and cookies but no changes happened!
So I decided to post here and ask for your help.
Thank you
Sebastian
Hi @Sebastiankh ,
The email notification should always be, “New submission on Form “name”” the first time the form is submitted by a contact.
As soon as the same contact submits any other form, it will change to “Contact Reconversion by submitting on “form”” because that contact has now completed the conversion process again.
I’m not sure what you’re trying to achieve with these internal notifications and how you’re connecting with Google Sheets, but hopefully this adds a little clarity around the notifications.
Hi @Sebastiankh and @Jnix284 ,
It sounds like your google sheet is using a HubSpot form to submit leads to your database. You probably have cookie tracking turned on for this form, and since all entries you make into the google sheet seem to originate form the same IP address, the entries are recorded a as repeat conversions, rather than new conversions, so you don’t create a new contact, but rather update the properties of the first contact you submitted by that process.
My recommendations are:
- Use a dedicated form for this process. Do not use an existing form that will be used on your website.
- Disable cookie tracking for the dedicated form you create for this process.
- Under the “options” tab on your form edit menu, the switch that says “Always create contact for new email address” should be set to ON."
Hope this helps!
Hello
Thanks for providing a solution but I did all that you recommended before posting the problem here. But no changes.
I deleted the form which was used for the project and I created a new one then disabled my Wifi and then I cleared my history catches and cookies then and turned off my PC after a few minutes, I turned it on but it is still the same.
I even tried to subscribe with a different IP address and different WIFI but nothing changed. the new email just get replaced with the one that was in my contact list.
The last solution that came to my mind was just to integrate my HubSpot account with another CRM to transfer the data to that CRM in order not to lose my leads and it worked. but that is not what I like.
I want to store my leads in my HubSpot account.
I believe this needs an expert to take a look at it.
Regards
Sebastian
By the way!
Sorry, I forgot to mention that I also tried to turn on the
“Always create a contact for new email address”
But it is still the same.
If the community allows me I would like to share my form LINK to ask several ppl to sign-up for my form with a random email address and see if it will work!
Also, provide the email address to which they signed-up until I check and see if they will be added or if they are replaced again.
This is just a request and if it is not possible that is fine.
Thank you
@Sebastiankh You can post the link to the page with your collection form here, no problem, and I’ll be happy to give it a test run for you.
@Sebastiankh
I’m also curious how you are doing this integration between Google Sheets and HubSpot? Are you using an integration tool like Zapier? Might it be in the settings there?
