Hello everyone, first post here!
my management has requested I import a couple of fields through the API which I’ve discovered are very elusive.
When you log a call on a contact timeline there are 2 drop downs available, outcome and type, and it’s the data from these I am trying to find through the API.
I have been told that there are known as
Is it actually possible please?
best regards,
jeremy
Hi @jeremy1
Welcome to the Community!
You can use this endpoint to get the details of an engagement
Let us know if you need anything else!
Happy hunting!
Hi Dennis
thanks for the welcome.
I am using the Get Recent Engagements endpoint which seems to return the same information as querying a single engagement or does it return extra?
I’m seeing the disposition is equalling the call outcome but I cannot find the call type, any suggestions?
best regards
jeremy
Hey @jeremy1 !
The get recent will return multiple engagements, the one I suggested hones in on one. I imagine you already knew that 
By Call Type I think what you are looking for is the activityType in the json body.
See my screenshot for an example
Hi Dennis,
I was digging through my data and luckily came across an example of this field but you have confirmed for me so that’s brilliant.
I appreciate your time and help with this,
many thanks
jeremy
