For several years, across several different clients, conversations “inbox” has always been a point of confusion. People think they have to connect their personal inbox to it to sync emails and I always have to shut off access to it, particularly when people are just learning to use the tool. Overall the nomenclature can be confusing. Seems like there could be something better to call it?
Status: Idea Submitted
Absolutely! I’m constantly having client that think that it’s an inbox for their personal email. You can imagine the frustration and time lost when they realize what’s actually happening.
Simply renaming to: “Shared Inbox” or “Team Inbox” would remove so much confusion.
That’s it!
Thanks 