It would be great if you could add the word “Shared” or “Team” to the Inbox label in Settings. SO MANY customers connect their personal email there and then it causes HR issues because all of their emails are visible in the conversations inbox.
Alternatively, you could add a pop-up warning window that says “PLEASE NOTE: Email addresses connected here will be visible to all team members with conversation inbox access. If this is NOT a shared inbox, please connect in your General profile settings under the Email tab.”
Simply using the word Inbox is confusing for most users.