Hi,
..any advice on why my totals differs between those 2 reports? first it is 145 the secon 86..
Hi @MTraczyk,
Your first report also has an “Alternative solution submitted” filter applied at the top. For your second report, what is your report data source? (You can check in the top left corner of the editor. The primary data source must be deals.)
Best regards
@MTraczyk the nuance for the second report is important: are deals a data source or are they the primary one? If it’s not the primary one, like shown below, that would explain the discrepancy.
@MTraczyk thank you for confirming – could you also open the first report in the editor (in your screenshot, click “Customize” at the bottom) and confirm primary data source and report filters?
@MTraczyk can you please (see my previous reply) click the customize button at the bottom and take the screenshots directly in the report editor?
@MTraczyk thank you – this looks like a bug to me, I’d recommend reaching out to HubSpot support in-app via chat or email. This looks identical and correctly configured to me. Sorry I can’t be of more help here.
Hi @MTraczyk, I hope that you are well!
Thank you so much @karstenkoehler for the troubleshooting steps and the amazing help! ![]()
Contacting our Support Team is indeed the best next step here.
It does look like a bug but just to make sure, to add to what Karsten suggested, you could also try in the meantime:
- Double-check if any filters, date ranges, or custom properties are applied differently in each report.
- Try cloning the reports or recreating them from scratch to see if the sums align.
- Review any recent updates to your data that could have impacted the underlying source records.
If you get a solution or clarification from Support, please consider sharing the resolution back here @MTraczyk!
This helps other community members who might encounter a similar issue in the future.
Have a lovely day and thank you so much!
Bérangère
I have triple checked it all, and decided to reach out to support, will let you know the resoult, thank you for all the support!
Hi @MTraczyk, thank you for letting us know. While I understand that Karsten’s suggestion didn’t fully address your particular situation, I’m marking their reply as the solution so it can assist other community members who may have a similar question in the future.
We appreciate your patience, and I hope our Support Team was able to resolve the behavior you were seeing!
Have a great day!
Bérangère