Hi there. I am missing the opportunity to combine chatflows and the livechat feature. We like to offer a chatflow to users first, so we can provide helpful information at an early tage and may already solve the customers request. If they like to chat with on of our support staff, we like to enable them to switch to the live chat. This functionality is not offered in the chat so far (at least I didn’t find it). It would be great the have a hybrid solution, where we don’t have to take an either/or decision.
Hi @BSchmitt,
There is a bot action for this called “Send to team member”, you can find instructions to set this up here: A Guide to Bot Actions
(This action is only available to users with Account access permissions. Chat conversations can only be routed to users who have a paid Sales Hub or Service Hub seat.)
Hope this helps!