Closed date deleted

[JJ9]

Hello there,

I created workflow to change status of ticket in case customer reply to me.

Here are the criteria:

But after enrollment the close date is deleted.

Can you give me a hint, what should I set diffently, so that the close date stays as it is?

Thanks a lot

Jana

[karstenkoehler]

Hi @JJ9,

The “Close date” will be emptied when a ticket is moved out of a status that is closed:

If you want to keep the close date, you would have to mark the “Re-open” status as “Closed” in the pipeline settings: Set up and manage object pipelines

Best regards!

[JJ9]

Hello there,
thank you.
J.