I would like the chatbot to clear its conversation history (in customer view, NOT in the CRM). When a customer finishes a conversation with a bot, then launches the chat again later the chat starts where the customer left off (even though I have the bot’s session timeout set to 30 minutes). This makes it seem like the customer can’t initiate a new chat.
I know there is an arrow button they can press to exit the conversation, and then another button to start a new conversation. However, I’m not sure how obvious that is (especially with our audience’s demographic which skews a bit older).
So I would like the chat to either delete conversations on the frontend after 30 minutes OR make it more obvious that users can restart the conversation.
As it stands, when a returning user views a web page, the chatbot will continue a conversation from where it was left off, which can be quite handy in some circumstances, but not so handy in others.
I’d love for the option to clear the chat history, so that when a user returns to a webpage after a number of days, the bot starts over again instead of picking up where they left off.
The only work around that I can think of right now is to add a “start over” button into each step of the conversation, which I would rather avoid.
I would like our clients to have the possibility of closing out the conversations if need. Some of our prompt questions don’t require properties to be saved as much as the ability to go back and find data later.
Thanks so much for the feedback. We are currently exploring some enhancements to our APIs and we have this usecase on our radar. We will provide an update here once we have dug in further in the next couple months.
+++ Our clients cannot restart with a new chat bot and are getting the same bot responses. This will be very helpful to avoid client frustration when looking for an answer
