Hi all,
I’m currently looking for a workaround to be able to delete contacts from a bounce list. So I created a workflow adding contacts who bounce to a list, now I’d like to set up an automation that removes contacts from that list once their email has been changed and they no longer bounce.
Any ideas/suggestions?
Best regards,
Nils
Hi @NTemmerman,
This workflow would do the trick:
I’m not sure I would recommend such a process however. You definitely want to make sure to either exclude important contact groups (customers, opportunities, employees) and you might want to build a process where a workflow notifies you about a bounce, you then review whether the contact should be deleted or not.
Best regards
I would not want to delete them but remove them from the created segment/list with hard bounces.
@NTemmerman my bad, I misread.
It would however be a lot easier if you simply built an active segment that filters for “Email hard bounce reason is known”. Last I checked, changing the email address reset the value in “Email hard bounce reason” which means the contact would automatically leave the list.
Makes sense, thanks for the tip!
