List Membership delete in bulks not manually one by one

Smart CRM & Sales Hub CRM
1

Hello everyone,

I am creating Newsletter for all our subsidiaries. The biggest issue that we face is, after a Newsletter has been send, we see under Performance Report all the unengaged contacts.

I am writing my process, so that I get the right answer to my question.

Last month I created a Newsletter for our Team in Spain. I received a contact list which I uploaded into our CRM. Lets call the list “Parking” (includes 600 contacts) which I chose as recipients for our newsletter. After the Newsletter was send, I checked the Performance Report and found many contacts as “Hard Bounced”.

In my next step, I take the Bounced contacts (50 contacts were bounced) and add to an Existing List called “ES_Unengaged Contacts”. I created this list for our Team in Spain, because they want to keep the “Bounced” contacts. However, I want to prevent when sending another Newsletter with the same contact List “Parking” that those Bounced contacts are not included anymore.

You probably wonder why would you keep Bounced contacts? Our team in Spain goes back to the list to check what went wrong with the email addresses (misspelling, contact not within the company anymore,…) and corrects them.

My question now:

How can I delete those 50 bounced contacts in bulks from the original list “Parking” (600 contacts)? I only want to delte them out of the “List Membership” not delete the contact. Currently, I have to go into each contact and take them out of the List Membership manually. There is no option to delete them in bulks, as you can Add them in bulks to a list.

2

Hi @MelisaAganovic,

HubSpot automatically excludes hard bounced contacts from future email sends, technically you don’t have to manually exclude them.

If you want to, for a list that has a realistic recipient count, I’d recommend the following:

  1. Create a new active list
  2. Filter for contacts with list membership in your “Parking” list
  3. Additionally, use the AND operator and set up a filter for “Email hard bounce reason is unknown”
  4. Save the list

That way, you would have a list that auto-updates and auto-cleans as contacts bounce.

Let me know if you have any follow-up questions!

PS. Make sure to not confuse bounces and unengaged contacts.

3

Hi Karsten,

Thank you for getting back to me.

I do know that HubSpot exludes hard bounced contacts automatically from future emails sent. However, I also read that its not good to keep those bounced contacts in your list, but rather take them out or move to another list.

Thank you. I won’t confuse these two terms. We just named our list “Unengaged Contacts” so that our colleagues can find the list easier.

Thank you for the solution!