Hey,
Hoping someone else has had a similar issue and could lend some help?
We use CIN7 Core as our MRP system, so it tracks all our orders from the website and offline sales, as well as our stock levels etc.
And despite their being a built-in integration for this with HubSpot, the two just don’t seem to want to talk to each other. Products are fine, no issues there, but orders and customer info will not synch.
All the statuses are linked, and because of the products pages updating, we know they are connected. But anytime we try to synch sales, we get an error.
CRITICAL ERROR: unhandled exception occurred during process of “Exporting of Customers and Contacts” from HubSpot.
We have raised it with Cin7 but its taking its time.
Can anyone suggest anything to get this going? It’s holding up our going live now.
Thank you.
Suzanne.
Hi @SCockroft Thank you for your post!
I’ll tag some community members here who are subject matter experts to share some insights with you: Hey @RubenBurdin @Sweely @karstenkoehler Would you kindly share your thoughts with us?
Thanks!
Victor
Hi @SCockroft ,
Thats a frustrating situation especially when its blocking your launch. The error message “unhandled exception during Exporting of Customers and Contacts” is pretty generic unfortunately, but there are a few things worth checking while you wait on Cin7 support.
First, look at the data itself. These export errors often happen because of malformed or unexpected data in specific contact records. Things like special characters in names, invalid email formats, missing required fields, or phone numbers in unexpected formats can cause the sync to choke. Try exporting a small batch of recently created contacts to see if the error is consistent or tied to specific records. If you can identify a problematic contact, you might be able to fix the data and unblock the sync.
Also check if there are any field mapping mismatches between HubSpot and Cin7. Sometimes an update on one side changes a field type or adds validation that breaks the integration. The fact that products sync fine but customers dont suggests the issue is specific to how contact and order objects are mapped.
If Cin7 continues to be slow and you need to get live, you might want to consider an alternative approach. Stacksync handles exactly this type of CRM to MRP sync and could give you real time bidirectional sync between HubSpot and your database, which you could then connect to Cin7. Its more robust than relying on native integrations that can be fragile. Note: This response was written based on my own experience and lightly reformatted with AI for clarity.
Happy to help troubleshoot further if you find more details in the error logs.