As a developer at Pepdev, I’m all too familiar with a problem faced by many freelancers and small B2B providers: You often only realize a customer is unhappy when the cancellation notice is already in your inbox.
To identify churn risks early, before it’s too late, I’m currently developing ChurnScope – a lean add-on directly for the HubSpot CRM.
What ChurnScope does:
Early Warning System: Captures indicators of inactivity or declining usage directly on the Contact or Company record.
Health Scores: Consolidates risks into simple signals, allowing you to reach out proactively.
Process Support: Triggers automatic tasks or notifications in HubSpot when an account needs attention.
Feel free to take a look at our website, ChurnScope, where you can also try out the interactive demo feature to get a first-hand impression of how it works.
I am currently offering exactly ONE EXCLUSIVE pilot slot!
Since ChurnScope is currently designed specifically for single users/owners during this development phase, I am looking for one dedicated test partner.
The ideal profile:
You use HubSpot as an individual (or as the sole person responsible for the CRM).
You manage a manageable customer portfolio (up to approx. 50 end customers).
You want to strengthen customer retention and better understand churn signals.
What you get:
Heavily reduced early-access pricing for the current version of ChurnScope.
Direct line to me as the developer: Feedback and feature requests go directly into further development.
Personal setup and guidance.
What I ask for in return:
Regular, honest feedback from your day-to-day work.
Feel free to test the demo on ChurnScope! If this sounds like a perfect fit for your situation and you’d like to be the first to test ChurnScope in a live environment: Simply reply directly to this post or send me a short message!
Hi @PepDev and thanks for sharing this integration with the HubSpot Community!
Addressing churn risk is a valuable topic for many in our Community. It’s great to see solutions being developed that integrate directly with HubSpot and support customer success.
Just curious, is your app currently listed on the HubSpot Marketplace? If so, please feel free to share the link here so others can check it out.
Create a health score in the customer success workspace : You can score contacts or companies using engagement, calls, tickets, NPS, sentiment, CRM properties, event frequency, timeframes, and score decay. The score produces health-status labels such as Healthy, Neutral, or At risk.
Use the customer success workspace : The Customer Success Workspace provides customer views, health-score summaries, alerts when health status changes, and score-trend reporting.
If anyone is interested in learning more about ChurnScope or hvae any questions, feel free to reply to this topic.
Hi Bérangère — thanks a lot for the thoughtful reply and for pointing me to the Customer Health Agent and the Success Workspace.
You’re right that HubSpot already covers an important part of account health natively (CRM activity, transcripts, health labels, alerts). That’s very useful context.
Where ChurnScope is focused is a bit more operational around churn / retention workflows:
surfacing at-risk accounts from ticket + open-deal context,
turning that into concrete rescue actions,
and writing measures back into HubSpot (notes/tasks) so the owner can act immediately.
So I see it more as complementary to HubSpot’s health tooling than as a replacement — especially for teams that want a dedicated churn cockpit outside the day-to-day CRM UI.
On Marketplace: not listed yet — still early access / pilot. I’ll definitely look into the listing path once we’re a bit further.
Happy to share a short demo or walk through the current flow if useful. Thanks again for engaging with the post!
I am currently offering exactly ONE EXCLUSIVE pilot slot!