Chrome Extension Login

CRM & Sales Gmail Sales Extension
1

I’ve recently set up a Hubspot account and downloaded the Chrome extension to my Gmail to track emails, however when I’m logging into the chrome extension it’s coming up with an error saying:

'There are no HubSpot accounts for l****@**********.com

To keep your data secure, your email tools need to be connected to a HubSpot account. If you have accounts with a different username, log in to view them.’

I’ve tried logging out then back in, I’ve tried clearing my cache and cookies and my colleague who works in a different location has also tried it and is getting the same error message.

I’m logged into my Hubspot account at the same time with the same login details as I’ve entered on the Chrome extension. Can someone help please?

2

Hello @LTo3 thank you for posting in our Community!

Would you be able to follow the below steps to make sure that the correct account is selected?

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In your left sidebar menu, navigate to General.
  • Click the Email tab.
  • Click Email extension settings to expand the section

Once you’re in your Email extension settings, can you please follow the steps outlined here to ensure the HubSpot account for your account is selected.

I hope this information helps.

Pam

3

Brilliant, thanks this worked! :+1: