I have created a HubSpot form that includes a checkbox to acknowledge confirmation of a waiver statement. The checkbox is also tied to an existing contact property.
We have several submissions that have checked the box (i.e. answered ‘Yes’) and the ‘Yes’ response is visible when I export the submissions. However, the ‘Yes’ responses are blank within their contact properties.
It is my expectation that if a user checks the box (i.e. answers ‘Yes’), then the ‘Yes’ response would also appears in the corresponding property when I view that contact.
Hey @clint_powell, thanks for reaching out! That is definitely weird. I don’t think I’ve heard of something like that happening before!
Are you absolutely sure that you’re looking at the right property? And can you tell us where you’re looking for the contact property or share a screenshot? If you’re seeing values when you export the contacts, you should be able to see it within properties on the contact record, in the full property list, and within the list/contact view.
One other thing — do you have that checkbox set to be a required field on the form? If you don’t it’s possible that someone could submit the form without providing a value for the checkbox field. That could explain why you’re not seeing a value for certain contacts.
Happy to help further troubleshoot if you can let us know a little bit more about what’s going on! Hope this helps in the meantime!