Hello HubSpot Community,
Is there an automated way to capture the “Chatting From:” value that is shown on an inbound Chatflow in the Conversation Inbox?
We use the langing page to track various SEO and marketing effots and currently automate this experience and tracking through a 3rd party system. However, we are looking to replicate this experience inside of Chatflows for HubSpot but need the lead source tracking to automacially flow onto an associated Contact record before we can fully build out this expeirence.
Is automatically capturing and saving the landing page URL from inbound chats in the conversation inbox possible?
Hey @jonsendrew
Curretnly automatically capturing and saving the landing page URL from inbound chats in the conversation inbox is not possible.
However, you can use the Visitor Identification API to send information about logged-in visitors to HubSpot and target a chatflow to only display logged-in visitors.
Here is the article explaining this: Chat with logged in visitors
Let me know if you have any follow-up questions.
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Hello Jigar,
As a follow up, how would you best handle marketing atributions for inbound Chatflow leads?
So for example, if someone comes from an Facebook ad and lands on a specific page and chats on that page, how might we be able to attribute that information back to Facebook?
Additionally, if the landing page is being collected within HubSpot via the “Chatting From:” value which populates on the Chatflow, is there a way we could build a Workflow to capture this information and otherwise attribute the lead source to an object record?
Thank you!!
@jonsendrew
The best way to handle marketing attributions for inbound Chatflow leads is to use HubSpot’s ads tool and the five different models of attribution, such as contact attribution and deal attribution, which are tracked by the HubSpot tracking code installed on the page the ad directs visitors to.
Not sure this works but you can try setting up a workflow can be set up to capture the ‘Chatting From:’ value that populates on the Chatflow and attribute the lead source to an object record: Ads attribution in HubSpot
Let me know if you have any follow-up questions.
If my post was helpful in addressing your query, Support the community by indicating it as the solution.