Hubspot does a great job of automatically attributing source/referrer from form submission (through their HTTP headers parsing) & intaking UTMs through hidden fields.
Is there a way to track some of this data for chat submissions as well? We’d like to know source/medium/referrer for new chats.
HI @DivisionalGrowt,
For the source of the chat activity, this is currently not available. The only source that HubSpot is tracking for chats would be whether it’s live chat, Facebook messenger, or email (see “Chat conversation totals by source” in the report library under Menu > Reports > Reports > Report library). The report editor doesn’t offer any source properties beyond this type of source.
With a Professional subscription, you could create custom reports and show the original or latest source of contacts who interacted with the chat. However, this would not necessarily be the source “causing” the chat, simply the first or last touchpoint of contacts who have ever interacted with a chat.
Best regards!
It will be very helpful if we can have Facebook Messenger Chat URL in the Conversation->Messenger. This info will help our team to understand the chat better. We hope that we can get this new feature for Messenger. Thank you!
Hi @AZhang5,
Thank you for feedback.
I would highly recommend you to please post this product suggestion at our ideas forum.
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.
Thank you,
Kristen