Chat Rep Availability Reporting

HubSpot Ideas

Status: Delivered

Status history

41

@mollmann When clicking this link I am given the error “Product update was not found.” Also not finding it in search.
Any insight on this?

Thanks in advance!

42

@WeasellyWombat , this functionality is now live, so you don’t have to sign up to the public beta anymore.

Access out-of-the-box rep availability reporting in the Service Hub Analytics Suite:

  • Maximum available reps by hour of day
  • % Rep availability by availability status
  • Rep availability inside and outside of working hours

Access new data points in the Custom Report Builder to create your own custom reports by selecting the data source “user” and then selecting “user availability properties”:

  • Availability Status = The high-level availability status for a user: available or away.
  • Availability status drill-down = Additional information about a user’s availability status.
  • Count of available users = The total number of users with an availability status set to available.
  • Object ID = The name of the user.
  • Time in availability status = The length of time a user spent in an availability status.
  • Timestamp = The specific point in time when a user entered the respective availability status.
43

Access out-of-the-box rep availability reporting in the Service Hub Analytics Suite:

  • Maximum available reps by hour of day
  • % Rep availability by availability status
  • Rep availability inside and outside of working hours

Access new data points in the Custom Report Builder to create your own custom reports by selecting the data source “user” and then selecting “user availability properties”:

  • Availability Status = The high-level availability status for a user: available or away.
  • Availability status drill-down = Additional information about a user’s availability status.
  • Count of available users = The total number of users with an availability status set to available.
  • Object ID = The name of the user.
  • Time in availability status = The length of time a user spent in an availability status.
  • Timestamp = The specific point in time when a user entered the respective availability status.