Hey folks!
I’m happy to announce conversation-based workflows are now available in the workflow tool.
With conversation-based workflows, you can set up reminders based on conversations, trigger a custom in-app notification, send a follow-up or closing email to a customer, generate tasks or update a contact property based on a conversation, create a ticket for specific channels, chatflows, or inboxes, and much more!
To create a conversation-based workflow, simply choose the option on the workflow create screen.
Best!
Joe