Hey Everyone, we just rolled out something that should allow you to set specific office hours at the inbox level for your team, ensuring your chatbots won’t be forwarding live chats to agents who have gone home for the day:
- Display chatbots based on team availability (always on, only on during business hours, or based on the availability status of team members)
- Use if/then branches to route visitors based on team availability
Go here for more details on how to use these new capabilities
https://www.hubspot.com/product-updates/control-your-chatbot-availability-with-new-custom-settings